Welcome to PPC Microsmith

Maintenance

Top 10 Reasons For Purchasing A Maintenance Agreement

1. No Hassle On Site Service - Customer does not have to worry about returning products or hauling around their computer or other equipment. PPC has a large staff of on the road technicians who are centrally dispatched for excellent response times and emergency service.
2. Telephone Support - PPC will assist maintenance customers over the phone at no charge and with access to our TOLL FREE # which can result in an immediate answer to their problem.
3. Loaner Equipment - Sometimes problems cannot be solved immediately since every part for every piece of equipment cannot be carried by a technician. Providing equipment for loan is part of the maintenance package.
4. Equipment Warranty - All equipment covered by a maintenance agreement is covered as if under the original warranty.
5. Operating System Support - Unlike many other hardware companies, PPC includes support for any software products covered by maintenance with the most crucial being operating systems. Clients are need complete support for protection against potential data loss or software inconsistencies.
6. Priority Service - Clients who have maintenance agreements receive priority service over those who are on a pay per call basis.
7. Continuity - Clients will have the security of knowing that they will be looked after efficiently by qualified technicians who are already familiar with their needs and with the benefit of our detailed database.
8. Relationship - PPC is proud of its service record and is dedicated to serving customers on a long term basis. Maintenance customers will also have the benefit of being informed of the newest technology trends.
9. Sales Support - Many vendors are not interested in assisting clients with small purchases or requests that are out of the ordinary. PPC sales consultants will continue to provide excellent pre and post sales support to ensure that our clients are continually looked after.
10. PEACE OF MIND!